Follow Us

Subscribe to our newsletter

Contact Us

World wide shipping available

Free delivery on UAE orders above 60AED

Safe Payment

RETURNS/EXCHANGE POLICY


We ask that you please measure your pup correctly before purchasing any collar or harness to ensure you get the correct size. 


Should your collar or harness not fit we are happy to exchange the item for you for another size or issue a refund, providing the item is still in its original packaging and is unworn/unused.


How to return an item:

  • All returns must be requested within 7 days of receiving the item.
  • Please send an email to hello@pupofluxury.com to initiate return and instructions
  • You will be responsible for the shipping cost of returning the product(s) to us
  • Your refund will be initiated back to your account, once item has been received and inspected to ensure it's original condition.


If you receive a faulty item, we will replace this item for you FREE of charge and cover all associated shipping costs.


Get in touch with us if you wish to return an item:


Please send us an email - hello@pupofluxury.com and let us know the item/s you will be returning with your order number and if you would like a refund or exchange.

 


Share by: